Mary Kay Scully is the director of customer education at Genworth Mortgage Insurance, leading the development of the company’s customer-education curriculum. In this role, she trains more than 7,500 professionals per year on a wide range of topics, including updates to process improvements, and how to navigate and adhere to evolving compliance requirements. The statements in this article are solely the opinions of Scully and do not necessarily reflect the views of Genworth or its management.